cur-mud-geon: anyone who hates hypocrisy and pretense and has the temerity to say so; anyone with the habit of pointing out unpleasant facts in an engaging and humorous manner
Our Germantown Sendik’s market has been open for some time now and I wondered if it would be able to keep the employees as motivated and helpful and cheerful as they were during the Grand Opening.
That question has been answered, for me at least. The answer is yes, and they may be even more customer-friendly today than they were in the beginning. I now recognize the regular staff. They have been there since the opening and that helps them get to know their customers.
The store is markedly nicer, cleaner and more customer-friendly than is the competition just a bit west of them. The difference is simply astounding from my point-of-view. In one location I am greeted with cheerful, smiling employees, and in the other I encounter grumpy people who don’t seem to want to be there.
I noted that a new Sendik’s is opening this week-end in New Berlin, and that reminded me of our Germantown store and my pleasure every time I enter that store. I have had an opportunity that I may’ve mentioned when I blogged about the Germantown opening. That opportunity took me to their headquarters for a meeting with several of the corporate leadership group. Those people were present in our Germantown store during the Grand Opening including the staff legal person who spent her time helping in the Meat Department.
This is a well-run company and it shows in their operations. We are fortunate to have our own Sendik’s…and the customer traffic seems to indicate that we know how fortunate we are. Even when busy, there is hardly a wait because there are ample open check-out lanes.
Oh, and the samples are really good..especially the aged cheddar that makes itself available once in awhile.